Во время обновления или восстановления iPhone, iPad или iPod touch на компьютере может появиться одно из указанных ниже сообщений.
Попытайтесь обновить устройство еще раз
Если устройство было отсоединено от компьютера в процессе обновления или восстановления либо компьютеру не удалось запустить его восстановление, на экране может появиться одно из указанных ниже сообщений.
- Не удалось восстановить iPhone [имя устройства]. Произошла неизвестная ошибка (9).
- Не удалось восстановить iPhone [имя устройства]. Произошла неизвестная ошибка (4005).
- Не удалось восстановить iPhone [имя устройства]. Произошла неизвестная ошибка (4013).
- Не удалось восстановить iPhone [имя устройства]. Произошла неизвестная ошибка (4014).
Попробуйте выполнить следующие действия.
- Убедитесь, что на вашем Mac установлена последняя версия macOS или iTunes.
- Выполните принудительный перезапуск устройства:
- На моделях iPad с Face ID: нажмите и быстро отпустите кнопку увеличения громкости. Нажмите и быстро отпустите кнопку уменьшения громкости. Нажмите верхнюю кнопку и удерживайте до перезапуска устройства.
- На iPhone 8 или более поздних моделей: нажмите и быстро отпустите кнопку увеличения громкости. Нажмите и быстро отпустите кнопку уменьшения громкости. Нажмите и удерживайте боковую кнопку, пока не отобразится логотип Apple.
- На iPhone 7, iPhone 7 Plus и iPod touch (7-го поколения): нажмите и удерживайте верхнюю (или боковую) кнопку и кнопку уменьшения громкости, пока не отобразится логотип Apple.
- На iPad с кнопкой «Домой», iPhone 6s или более ранних моделей и iPod touch (6-го поколения) или более ранних моделей: нажмите и удерживайте боковую (или верхнюю) кнопку и кнопку «Домой», пока не отобразится логотип Apple.
- Подключите устройство к компьютеру кабелем USB. Найдите свое устройство на компьютере.
- Когда появится предложение выполнить восстановление или обновление, нажмите «Обновить» (не «Восстановить»), чтобы переустановить программное обеспечение с сохранением личных данных.
Если обновление устройства прошло успешно, но оно запустилось в режиме восстановления, выполните вышеуказанные действия еще раз. В пункте 4 теперь выберите «Восстановить», а не «Обновить». Когда восстановление будет завершено, потребуется настроить устройство на основе резервной копии.
Если в ходе обновления продолжает возникать ошибка, сделайте следующее.
- Проверьте наличие обновлений для компьютера Mac или Windows. Если для обновления потребовалось перезагрузить компьютер, еще раз проверьте наличие обновлений после перезагрузки.
- Попробуйте восстановить устройство, используя другой кабель USB.
- Попробуйте восстановить устройство, используя другой компьютер.
Если при попытке восстановления iPhone, iPad или iPod touch продолжает появляться ошибка 9, 4005, 4013 или 4014, свяжитесь с нами.
Top 3 Ways to Fix iTunes Error 4013/4014 When Restoring/Upgrading Your iPhone/iPad
by Jenefey Aaron Updated on 2020-10-24 / Update for iTunes Tips
Some users face an iTunes error 4013/4014 when restoring or updating their iPhone/iPad which prevents them from upgrading to the latest iOS version via iTunes. In this article we will introduce what iTunes error 4013/4014 is and list 5 ways to fix this error. Read on, please.
What dose iTunes Error 4013/4014 Means?
iTunes error 4013/4014 (also called iPhone error 4013, iPhone error 4014) is a hardware related error which are mostly seen due to faulty cable or faulty port. To put it simply, the error is actually due to problems in connectivity between you PC / Mac and iDevice.
When you connect your iOS device to computer, although the device was recognized by the computer and there seem to be no loss of connection apparently but there are some faulty cables that hinder the transfer of data.
Also, we are aim to fix following scenarios:
- To fix iPhone update unknown error 4013；
- To solve iPhone x restore error 4013；
- To fix iPhone won’t restore error 4013；
- To fix unknown error 4013 iPhone 5s；
- To solve the iPhone iphone could not be restored an unknown error occurred 4013；
- To fix error 4013 iphone 7;
- To fix iPhone restore error 4013;
- Solve why does iphone x discconect while trying to restore 4013;
- To fix Apple error 4013;
- Fix iPad pro a1671 4013 error;
Part 1: 3 Practical Ways to Fix iTunes Error 4013/4014?
In previous article, we have discussed some common iTunes error like iTunes error 14, iTunes error 9, iTunes Error 3194, iTunes 0xE8000015 Error. Here we will show you 3 ways to fix iTunes error 4013/4014.
1. Easy Tool—Fix iTunes All Errors with Tenorshare TunesCare
Tenorshare TunesCare is a ultimate utility that designed to repair all kinds of iTunes upgrading and installing problems. It also does a great job in fixing numerous iTunes scanning issues. Download this amazing software and fix iTunes error 4013/4014 quickly.
Run Tenorshare TunesCare and click «Fix All iTunes Issues» to start repairing iTunes.
Now you’ll see an interface saying iTunes performs abnormally. Click «Repair iTunes» to download the iTunes repairing drives.
After downloading the repairing drives for iTunes, Tenorshare TunesCare will automatically start to repair your iTunes. When repaired successfully, your iTunes will restart automatically.
2. Advanced Tool—Restoring Your iPhone with Tenorshare ReiBoot(iPhone 12 Supported)
This method is usually recommended as the last-thing-to-try if all other method didn’t work for you. To repair your iPhone/iPad operating system, you need the help a professional system care tool that provides an easy way to fix all issues related to iOS operating system. In this way, you can also fix the iTunes errors.
Instead of using the traditional way to enter recovery mode manually, Tenorshare ReiBoot offers you an easier way to put iOS device into recovery mode with 1 click.
Free download this freeware to your Windows or Mac. Remember back up your data with iCloud before you restore your device.
Connect your iOS device to computer via the OEM USB cable.
As Tenorshare ReiBoot detect your device, click «Enter Recovery Mode» to put your device to recovery mode automatically. If your device display the classic USB to iTunes logo, it enters recovery mode successfully.
Now run iTunes, iTunes will detect your device in recovery mode and you can restore your device with iTunes now.
3. Check USB Port & Connector
As iPhone error 4013 can be hardware related such as a faulty port and a faulty cable. Thus you need to check the USB port and connector.
- Use the USB cable that came with your device. If you don’t have it, try a different Apple USB cable.
- Switch to a different USB port on your computer. Don’t plug into your keyboard.
- Try to plug into a different computer.
Part 2. Extra tip: An iTunes Alternative to Backup and Rstore Your iOS Data
The Backup&Restore feature of Tenorshare iCareFone is designed to help iPhone, iPad and iPod users to back up their device and restore from backup in case of data loss. This software can be your best choice when iTunes can’t recognize your device or you can’t backup/restore iTunes backup for other reasons. Moreover, it allows you selectively backing up data from device, which will save much valuable time.
Then guide you step by step.
Backup without iTunes & iCloud
Connect Device—Tab»Backup & Ratore»from the top menu.
By default, all the file types will be ticked. You can also select the files types you need to backup.
Restore from Backup
Connect your iOS device to computer and run the program. Click «Backup & Restore». Press «To view the previous backup files» in the lower left corner to check the backups.
Tenorshare iCareFone will automatically load all the iTunes backups and list them out in this page. Check the backup you need to restore from and click the «Restore» button. After restoring, you device will reboot and contain all the data in the backup that you just restored from.
So we have show you how to fix iTunes error 4013/4014. If you have any other questions or have better solutions to iTunes error 4013/4014, leave a message at the comment place.
Updated on 2020-10-24 / Update for iTunes Tips
[SOLVED] Fix iPhone Error 4013 in iTunes – 2020 Guide
Apple users have the basic habit of feeling superior, and it is justified. They are made to feel so, by the amazing services and utilities of Apple products. If you ask 10 iPhone users, what is their favorite utility since owning their device, 9 out of 10 would reply iTunes. The one who didn’t is still learning to use an iPhone. However, sometimes the user’s favorite turns out to be their worst nightmare. I guess I used exaggeration a bit more here, but still, frustration is real. This is due to the errors and issues which arise because of iTunes. In this post, we will discuss one such error. The iTunes Error 4013.
This error 4013 is very common among iPhone 5s , 6 and 7 users. I will tell you everything relevant to it and will present not one, not two, but 7 Solutions to fix iPhone Error 4013.
What is iTunes Error 4013?
Among the world of errors, certain errors like to appear for iTunes. Out of these, iTunes Error 4013 is one common error that iPhones users generally encounter while restoring or updating their device. This error appears with the following error message:
The iPhone could not be restored. An unknown error occurred (4013)
Therefore, it is popularly known as iTunes Error 4013.
What causes iTunes Error 4013?
The iTunes Error 4013 is usually hardware related. It is often caused by a faulty cable or a faulty port. In simple words, the error is actually due to problems in connectivity between your PC/Mac and iPhone/iPad. Hence, it is comparatively easy to resolve this issue as you don’t have to squeeze your brain, unlike other errors. You can easily fix it by using the solutions that I have presented in later sections.
What should you do?
You can simply use the solutions and resolve the issue, but, before you move further, I suggest you check certain things and make sure the problem is not software related. Following are the things to do:
- Your iTunes should be in its latest version. If it isn’t, update it.
- Also, update your Mac/PC if there is an update available to it.
- Check if there is enough space available on your device to bring in a new update.
- Your iDevice should not be low on battery power.
How to Fix iTunes Error 4013?
Fortunately, there are several easy ways available to fix iTunes Error 4013. If the error is hardware related, then you can fix it, or it is software related, then also you can fix it. Just follow the procedure that I suggest you.
1. Reboot your iPhone/iPad
Whether you are an iPhone, Android, or Windows user, rebooting often works like charm to fix several different errors. So, you should try your luck here also. Follow these steps in order to resolve the issue:
Step-1: Disconnect your iPhone from the computer, and reboot it. To do so, press and hold the Home button and sleep/wake button at once for about ten seconds. On 7 and 7 Plus, press and hold the volume down button and sleep/wake at once.
Step-2: Once your iPhone has restarted, connect it to the computer again. Now try to Update/Restore it as usual.
2. Check the Cable
A faulty cable is the most common cause for iTunes Error 4013. Follow these steps in order to resolve the issue:
Step-1: Use a different cable to connect your PC/Mac to your iPhone/iPad.
Step-2: If iTunes error 4013 doesn’t appear when you use a different cable, it means there was a fault in your previous cable. Dump it and get a new one.
3. Check the Port
A faulty port is also a very common cause for iTunes Error 4013. Follow these steps in order to resolve the issue:
Step-1: Try a different port of your PC/Mac to connect your iPhone/iPad.
Step-2: If iTunes error 4013 doesn’t appear when you try a different port, it means your previously used port is faulty and you should get it repaired.
4. Check Wifi Network
Poor or slow Wifi network can also cause iTunes error 4013. Follow these steps in order to resolve the issue:
Step-1: Disconnect Wi-Fi both on your computer and iPhone.
Step-2: Wait for some time.
Step-3: Now try to connect them to the network.
Step-4: If you are still in trouble, try to connect to a different wifi network if it is available.
5. Update your devices and iTunes
As I mentioned above also, your iTunes and devices should be updated in order to avoid encountering this error. Follow these steps in order to resolve the issue:
Step-1: Update your iTunes to the latest version. Updating will also fix the issue if your iTunes is corrupted due to any reason.
Step-2: Update your PC/Mac to their latest OS version.
Step-3: Use the newest cable that you have.
6. Reset All Settings
Incorrectly configured settings may also lead to iTunes error 4013. Follow these steps in order to resolve the issue:
Step-1: Restart your iPhone/iPad.
Step-2: Now go to Settings.
Step-3: Next, go to General Settings.
Step-4: Then go to Reset.
Step-5: Here, click on Reset all settings and enter your password when it asks to confirm your decision.
7. Use Dr. fone- Repair Toolkit
If none of the things mentioned above worked out, you should still not panic. You can just use this great third-party tool to fix the iTunes error 4013. Follow these steps in order to resolve the issue:
Step-1: Download and install Dr. fone- Repair Toolkit on your Windows PC from here.
Step-2: After installing, launch Dr. fone- Repair Toolkit and click on Repair.
Step-3: Connect your device to the computer using a cable. Dr.fone will immediately detect your device, and then you can click on Start.
Step-4: Follow the instruction on Dr.fone and boot your iPhone in DFU mode.
Step-5: Dr.fone will identify your iOS device and iOS version, and automatically detect the latest firmware. All you have to do is click on Download. The download will take some time, depending on your internet connection.
Step-6: After the download, it will automatically start scanning your device for problems and fix it. You will soon get a message that “Repair of the operating system is complete.”
iTunes error 4013 is a common issue faced by iPhone users. These were Top 7 Solutions to fix the iphone 4013 error. For any kind of discussion related to this topic, feel free to visit the Comments section. Hope I helped you. Have a nice day, Folks!
How to Fix iPhone Error 4013
Everything you need to know to resolve this common error
The last thing you want to see on your iPhone when you restore it or update the operating system is error 4013, which tells you the device cannot be restored. This may seem like a major problem, especially because you cannot use your phone until it is fixed, but it’s a relatively easy problem to solve. Read on to learn what causes iPhone error 4013 and seven ways you can fix it.
The information in this article applies to all iPhone, iPad, and iPod touch models with recent versions of the iOS operating system.
Looking to solve a different iPhone error with number codes? We’ve got articles on fixing iPhone error -3, 53, 3194, and 3259.
Causes of iPhone Error 4013
Error 4013 is commonly referred to as iPhone Error 4013, but that’s not technically correct. This error can strike the iPhone, iPad, or iPod touch—any device that runs iOS.
The error occurs when there is a problem updating iOS or restoring the device. That problem may happen when the device disconnects from iTunes, or when iTunes is unable to prompt the device to finish the update or restore process. In most cases, this is the result of a software bug, though, in a few cases, it may be due to a hardware failure.
You’ll know you’re facing this error when you get the following message from iTunes:
You may also see errors 9, 4005, and 4014. All four errors are closely related to each other, so the steps in this article can be used to fix all of these.
How to Fix iPhone Error 4013
Working around this error doesn’t have to be a huge headache. To fix an iPhone error 4013, follow these steps, in this order:
Install the latest version of iTunes. The most common cause of iPhone error 4013 is software. Because iTunes is essential to both restoring and updating, you must have the latest version of iTunes. You could be running into this error because your version of iTunes is out of date. A simple, free software update may solve the problem. Update iTunes and try again.
Force restart the iPhone or iPad. A seemingly difficult problem with an iOS device is solved by restarting it. Sometimes the problem is a temporary software glitch that the restart will fix. In this case, you want a force restart or hard reset, which is a more complete reset. Then try the restore or update again.
Connect the device to iTunes and update it. If the error hasn’t been fixed after the first two steps, connect the device to a computer using a USB cable. When you do this, iTunes should ask whether you want to update or restore your device. Select Update.
It’s crucial that you select Update during this step. This reinstalls the operating system but leaves your data untouched. If you select Restore, all your data is deleted.
Check for updates on the Mac or PC. Just like an older version of iTunes may have caused error 4013, there could be software updates you need to install on the Mac or PC. Check for any available operating system updates, install those updates, and then try again.
Try a different USB cable. The iPhone error 4013 can be caused by a hardware problem. It’s possible that the iOS device is disconnecting from iTunes, or iTunes can’t communicate correctly with the device, because the cable connecting the device to the computer is faulty. Swap out the cable for another cable that you know works and see if that solves the problem.
Restore using a different computer. This is the other scenario in which a hardware problem may cause the error. If it’s not the USB cable that’s the problem, it could be the USB port or a separate hardware issue with the computer. Because this is a difficult problem to pin down, it’s a good idea to restore or upgrade your device on a new computer.
Contact Apple. If everything you tried so far has failed to fix error 4013, contact Apple. At this point, you may have a more serious problem that can only be solved by the people with access to top training and repair options.
Be careful of websites that sell software that claims to fix iPhone Error 4013. While some of these services may be able to help you, you don’t need them. There are many things you can try to fix the error, and none of those involve paying a third party.
[SOLVED] iTunes Error 4013 When Restoring/Upgrading iPhone/iPad
When you’re using iTunes to restore or upgrade your iPhone or iPad, you’re likely to see the following error message, which is called iPhone error 4013.
The iPhone ‘iPhone” could not be restored. An unknown error occurred (4013).
If you’re having this 4013 error in iTunes now, don’t panic! Many people have the similar issue as you do. The good news is, you can fix iPhone error 4013 easily with the following solutions.
Try these fixes:
Fix 1: Troubleshoot the connection problems
The disconnection issues between iTunes and your iPhone can lead to the iPhone error 4013, so you should troubleshoot the connection problems that are likely to happen.
Step 1: Check the USB port
The USB port is one of the key factors that decides whether the connection succeeds. Simply check if there is anything that prevent your USB connector from connecting, and clean the port using a cotton swab or soft brush.
In addition, you can try another USB port and connect to see if it works properly.
Step 2: Check the USB cable
If your USB cable is damaged, your iPhone won’t be connected with iTunes and you could run into the iPhone error 4013. So ensure to use the USB cable that came with your iPhone. You can also try another Apple USB cable to see if it works.
Step 3: Check the network connection
Generally speaking, restoring or upgrading your iPhone/iPad requires a good network connection. So if the network speed is slow, you may also fail to restore or upgrade using iTunes. Ensure to check the WiFi router and get a good Internet connection.
Fix 2: Force a restart on your device
Since many technical problems can be resolved by a restart, it never hurts to reboot your iPhone/iPad. Sometimes that’s enough to fix the 4013 error.
You can also perform a hard reboot on your iPhone/iPad. Here’s what you need to do:
- If you’re using iPhone 8, iPhone 8 Plus, or iPhone X, follow these steps:
- Press and quickly release the Volume Up button,
- Press and quickly release the Volume Down button, then
- Press and hold the Side button until you see the Apple logo.
- If you’re using iPhone 7 or iPhone 7 Plus:
Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
- If you’re using iPhone 6s and earlier (including iPad):
Press and hold the Home and Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.
After the force restart, try connecting your device with iTunes in your computer, and restoring/upgrading to see if the error has been removed.
If this solution doesn’t resolve your problem, don’t worry. You have something else to try.
Fix 3: Update iTunes in your computer
If the iTunes application in your computer is out of date, it could cause some buggy issues. So you should also check for updates in iTunes. Here’s what you need to do:
- Open iTunes on your PC/Mac.
- Click Help, and click Check for Updates.
If there is available update, click Download iTunes and follow the on-screen instruction to update iTunes.
Fix 4: Update OS in your computer
Updating the operating system in your PC/Mac can fix the iPhone error 4013. Here’s how to do it:
If you’re using Windows:
- In the search box on your desktop, type Windows update, then click Check for updates.
If you’re using Mac:
- Click the Appleicon at the upper left corner on your Mac desktop, and click AboutThisMac.
Your Mac will present with you the available updates. Click Software Update to update your system.
Once updated, restore/upgrade your computer again to see if it works.
Fix 5: Reset All Settings in your device
Reset All Settings will keep your personal data and apps but will reset network settings and personal preferences. To do so:
Go to Settings >General >Reset.
Tap Reset All Settings, and enter your passcode to continue.
Tap ResetAll Settings again to confirm.
Fix 6: Try DFU mode
The DFU (Device Firmware Upgrade) mode allows your iPhone/iPad to be restored from any state, but it also means a completely irreversible data erase. So if you’re having the iPhone error 4013 while restoring, you can try this solution:
- Connect your iPhone with your computer via the Apple USB cable.
- Open iTunes on your computer.
- To enter the DFU mode:
If you’re using iPhone X, iPhone 8 and iPhone 8 Plus:
Quick press the Volume Up button > quick press the Volume Down button > press and hold the Side button for 10 seconds until the screen goes blank > hold down the Side button and the Volume Down button for 5 seconds > Release the Side button while continue to hold down the VolumeDown button until you see the message pops up on your computer: iTunes has detected an iPhone in recovery mode .
If you’re using iPhone 7 or iPhone 7 Plus:
Press and hold down both the Side button and the Volume Down button for 8 seconds > release the Side button while continue to hold down the VolumeDown button for around 10 seconds until you see the message pops up on your computer: iTunes has detected an iPhone in recovery mode .
If you’re using iPhone 6s or earlier, or iPad:
Press and hold both the Home button and Power button for 8 seconds > release the Power button while continue to hold down the Home button until you see the message pops up on your computer: iTunes has detected an iPhone in recovery mode .
Note : If the Apple logo appears, the Side button or Power button was held down for too long, and you need to start again to enter the DFU mode.
- Once you see this alert popup: iTunes has detected an iPhone in a recovery mode. You must restore this iPhone before it can be used with iTunes, your iPhone is in DFU mode. Then click OK to proceed.
- Follow the on-screen steps to restore your iPhone.
This should resolve the iPhone error 4013 with iTunes.
Still no luck? Okay, there’s one more thing to try.
Fix 7: Fix iPhone error 4013 without data loss
You can also try a powerful iPhone tool to fix error 4013 easily and automatically with a few clicks!
If you don’t have time or computer skills, you can try this dr.fone – Repair to fix the iPhone problems.
- Downloadand install dr.fone in your computer.
- Launch dr.fone, and click Repair.
Connect your iPhone/iPad to the computer via the Apple USB cable, then click Start.
Restore your iPhone without iTunes
If you’re having the error 4013 while restoring your device using iTunes, you should try restoring your iPhone/iPad without iTunes, using dr.fone instead.
- Download and install dr.fone in your computer.
- Launch dr.fone and click Backup & Restore.
So there you have it – seven effective methods to fix the iPhone error 4013. If you have any questions, feel free to leave a comment below and we’ll see what more we can do.
Lillian, a Microsoft Certified Professional (MCP), is a technology enthusiast, longing to share the technical tips and solutions to computer problems. Also as a person who enjoys writing, she’s found the perfect match for writing and technology. When she’s not writing, you’ll find her either reading or playing mobile games.